Category: Common Fixes

As part of our Web Hosting Toolkit, our Liquid Web IP Checker makes it easier than ever to identify IT issues. IP addresses are the unique numbers assigned to every computer that connects to the Internet. When troubleshooting connectivity issues, checking your computer’s IP address is the first step in identifying possible network issues. Correctly identifying your public IP address allows you (and our Support technicians) to find information on the server and it’s log files to pinpoint possible issues between your computer and server.

If there is one truth in the world of web hosting, it is that we always need more information. Information about configurations, dedicated servers, VPS servers, connections, delivery speeds and networking is essential in troubleshooting and optimizing our web presence. While this kind of information can be gathered from various providers and sites across the Internet, Liquid Web has developed a one stop shop toolkit to gather some of the most vital troubleshooting tools in one convenient interface designed to make your life easier.

When using PhpMyAdmin, it’s essential to have the correct user permissions to create edits/writes to the database.  Otherwise, insufficient permissions can lead to  errors like the ones pictured below “#1044 – Access denied for user …[using password: YES]” and “#1045 – Access denied for user…[using password: YES]”.  In our tutorial, we’ll show you how to correct this issue using the command line terminal.  Let’s get started!

What is a Redirect?

A redirect is a web server function that will redirect traffic from one URL to another. Redirects are an important feature when the need arises. There are several different types of redirects, but the more common forms are temporary and permanent. In this article, we will provide some examples of redirecting through the vhost file, forcing a secure HTTPS connection, redirection to www and non-www as well as the difference between temporary and permanent redirects.

What Does Server Load Mean?

Checking a server’s load allows us to evaluate server resources and confirm they are sufficient for any running application. It enables us to troubleshoot slow performance and reliably pinpoint any server resource that may need attention.

How Do I Get Back Into RDP?

You may be working from a local machine that has an IP that is not scoped on that RDP port, making it impossible for you to gain remote access to add the IP address to the RDP rule’s scope. Do not fret; there is a simple and quick way to add your IP to the RDP scoping (or any other entities such as MySQL or MSSQL) right through your Plesk interface in your local browser. You can watch this video, or scroll down for step-by-step directions.

About SSL

SSL Certificates secure the web today using Transport Layer Security (TLS). This is a network protocol which encrypts the data between the web server and the visitor. Most websites today are using SSL, and you can see this every time a website starts with https:// instead of http://. This indicates the website is securely encrypting data between you and the server so that no attackers can easily sniff the network packets and capture your logins.

Using PHP 7.2 on an Ubuntu dedicated server is highly recommended over previous PHP versions for several reasons, first being security. Active Support for PHP 7.2 goes until November 30th, 2019 and Security Support until Nov. 30, 2020. Older versions like 7.0 and anything 5.6 and below are no longer getting any support and can leave open security holes on a server if they are not replaced. Another main reason to upgrade is the big performance increase over previous versions when PHP 7.2 is installed and is using the OPcache module.  This can greatly decrease the time it takes for your web page to load! If you are developing a site locally or launching it on one of Liquid Web’s Ubuntu VPS or Dedicated Servers, using PHP 7.2 or newer would be the way to go.

The error "too many redirects" means that the website keeps being redirected between different addresses in a way that will never complete. Often this is the result of competing redirects, one trying to force HTTPS (SSL) and another redirecting back to HTTP (non-SSL), or between www and non-www forms of the URL.